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FAQs

Get in touch

Frequently asked questions

What is your return policy?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a full refund:
Your item must be unused and in the same condition that you received it.
It must be in the original packaging.
It must have been purchased within the last 30 days of your request.

If your item is not in its original packaging, you may be eligible for a partial refund (this is the amount that you paid, minus the 20% restocking fee) if:
Your item is unused and in the same condition that you received it.
It must have been purchased within the last 30 days of your request.

View our detailed return and exchange policy here.

How does shipping work?

Aykah offers free shipping all over Canada on all orders over $199. Please note that while we will try our best to ship all over Canada, there may be some areas where our companies refuse service. In that case, your order will be cancelled and you will be refunded in full.

On orders under $199, shipping all over Canada is $19.99.

View our detailed shipping policy here.

Where are you based?

We have warehouses located in Burnaby and Port Coquitlam, British Columbia, and our head office is located at 114-1655, Broadway Street, Port Coquitlam.

What is your phone number?

You can always email us for a quicker response, but we'd love to hear from you via phone too at 604-474-4353.

Our hours of operation are:
Monday to Saturday: 10:30 am to 6:30 pm
Sunday: 12:00 pm to 5:00 pm.

What is your email?

You can email us at service@aykah.ca.

What are your hours of operation?

Our warehouse hours of operation are:
Monday to Saturday: 10:30 am to 6:30 pm
Sunday: 12:00 pm to 5:00 pm.

Online Store Hours:
Monday to Friday: 10:30 am to 6:30 pm

Can I schedule my delivery for a later date?

Yes, but only if you're located in Lower Mainland, British Columbia.

For all other specific delivery requirements, please reach out to us via the chat option (located in the bottom right corner) or email us at service@aykah.ca.

Does my furniture come with a warranty?

Yes! All our furniture items come with a one year manufacturer warranty.

Please note that our warranty does not cover wear and tear and liquid damage.

Can I pay with PayPal?

Absolutely! We'd like for you to feel safe and comfortable making your purchase online, and therefore we accept many different forms of payment with PayPal being one of them!