free shipping on all orders over $199

Returns

At Aykah, we completely understand that customers can sometimes change their minds and we want you to have the flexibility to do so. However, if you'd like to share, we'd love to know why you're returning as this will help us communicate any feedback to our team if necessary. 

 

The Policy: With regards to our return policy, returns are accepted within 30 days of the item being received and are subject to a flat fee of $49 for smaller items, and $99 for larger items (such as beds and sofas). 

 

How It Works: We will be sending you a FedEx label. Once received, kindly pack the box in its original packaging and ship it out. Once the items are received at our location, we will be refunding the invoice amount, minus any shipping charges. 


Please ensure that the box is packed properly to avoid any damages while shipping. 


To be eligible for a full refund:

  • Your item must be unused, unassembled and in the exact same condition that you received it.
  • It must be in the original packaging.
  • It must have been purchased within the last 30 days of your request.

If your item is not in its original packaging, you may be eligible for a partial refund (this is the amount that you paid, minus the 20% restocking fee) if:

  • Your item is unused and in the same condition that you received it.
  • It must have been purchased within the last 30 days of your request.

 

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@aykah.ca.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@aykah.ca and send your item to: 114-1655 Broadway St, Port Coquitlam South, BC, V3C 2M7, Canada.

Shipping
To return your product, you should mail your product to:

Aykah (Homelife Furniture)

114-1655 Broadway St,

Port Coquitlam South, BC, V3C 2M7, Canada.

Once you get in touch with our customer service team, they will send you a prepaid shipping label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.