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Returns

We want you to be happy with your purchases. That's why, we'll always give you a time-frame to try and return your items.


To be eligible for a full refund:

  • Your item must be unused, unassembled and in the exact same condition that you received it.
  • It must be in the original packaging.
  • It must have been purchased within the last 30 days of your request.

If your item is not in its original packaging, you may be eligible for a partial refund (this is the amount that you paid, minus the 20% restocking fee) if:

  • Your item is unused and in the same condition that you received it.
  • It must have been purchased within the last 30 days of your request.

 

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@aykah.ca.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@aykah.ca and send your item to: 114-1655 Broadway St, Port Coquitlam South, BC, V3C 2M7, Canada.

Shipping
To return your product, you should mail your product to:

Aykah (Homelife Furniture)

114-1655 Broadway St,

Port Coquitlam South, BC, V3C 2M7, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.