Shipping Policy

We’ve teamed up with trusted carriers to make sure your order arrives safely and efficiently. If you're outside our regular delivery zones, no worries, we’ll reach out with options that work best for your location.

• Greater Vancouver Area (GVA) & Greater Toronto Area (GTA): You can schedule your delivery on a date that’s convenient for you.

• Other Areas: For deliveries outside the GVA or GTA, we’ll provide an estimated delivery window, though times may vary depending on your location.

All our deliveries are curbside, meaning your order will be delivered to the main entrance of your home, apartment building, or lobby.

For customers in the Greater Vancouver Area (GVA) and Greater Toronto Area (GTA), we offer in-unit delivery and assembly services for an additional cost.

For more information or to request this service, please contact us at service@aykah.ca or reach out via the chat option on our website.

Not ready to receive your order just yet? No problem! We can hold onto your items until a better time for you. Just let us know, and we’ll make arrangements.

Most furniture arrives within 2–8 business days. Larger furniture such as sofas may take around 10-15 business days to arrive. If you're in the Greater Vancouver or Greater Toronto area, you can schedule your delivery date.

We recommend holding onto the packaging for about 14 days after delivery. This can be useful if you need to make a return or a warranty claim.

If you refuse delivery, please note that additional fees may apply for reattempts. Orders that are turned away will be refunded, minus the return shipping cost.

If part of your order is out of stock, you can choose to wait for everything to arrive together or receive your items in separate shipments, whatever works best for you!

For pre-orders, the date provided is when we expect the item to arrive at our warehouse. This is an estimate, and the timeline might shift by a week or two due to unexpected delays.

At the moment, we’re only shipping within Canada, but we’re working hard to expand in the future!

You can cancel your order for a full refund as long as it hasn’t shipped. If your order is already on its way, we’ll process your refund minus the return shipping cost once we receive the item back.

In the rare event that your package is lost or damaged, we’ll work closely with our shipping partners to resolve the issue. Please note, replacements or refunds may take some time as we complete the investigation.

We understand that our customers want to take advantage of our exciting sales events. To ensure clarity and fairness, we have established the following price match policy:

1. Eligibility for Price Match

• Price matches will only be considered for unfulfilled orders.
• Orders must have been placed within the 7 days prior to the start of the sale to qualify.
• Any unfulfilled orders placed before this 7-day period will not be eligible for a price match.
• Fulfilled orders are not eligible for price match, regardless of when they were placed.

2. Price Match Scope

• Price matches are only applicable to Aykah's own pre-sale prices versus our sale prices.
• We do not price match with other companies' prices under any circumstances.

3. Discount Adjustments

• If a discount was already provided or applied to the original order, customers may not be eligible to receive the full sale percentage. Instead, they will receive an adjustment that reflects the difference between the total discount already applied and the sale percentage.

If you believe your order qualifies for a price match during a sale, please contact us at service@aykah.ca for assistance.

We understand that our customers want to take advantage of our exciting sales events. To ensure clarity and fairness, we have established the following price match policy:

Eligibility for Price Match
Price matches will only be considered for unfulfilled orders.
Orders must have been placed within the 7 days prior to the start of the sale to qualify.
Any unfulfilled orders placed before this 7-day period will not be eligible for a price match.
Fulfilled orders are not eligible for price match, regardless of when they were placed.

Price Match Scope
Price matches are only applicable to Aykah's own pre-sale prices versus our sale prices.
We do not price match with other companies' prices under any circumstances.

Discount Adjustments
If a discount was already provided or applied to the original order, customers may not be eligible to receive the full sale percentage. Instead, they will receive an adjustment that reflects the difference between the total discount already applied and the sale percentage.

If you believe your order qualifies for a price match during a sale, please contact us at service@aykah.ca for assistance.